Deliveries and returns

Welcome to our website www.marelle-bio.com.

We thank you for your visit.

You will find herewith information concerning deliveries and returns of Marelle products.

1. Deliveries

As soon as the payment is received, the order will be processed as quickly as possible. We pride ourselves in taking the utmost care in the preparation of our orders.

During professional fairs or holiday season, the preparation of the orders can take more time. In this case, a notification will be sent to you by email.

Deliveries to Switzerland

The deliveries to Switzerland are handled by the Swiss Post. After shipment, you will automatically receive a tracking number for your order.

Here are the different shipping costs and options:

Weight	Type de delivery	Delivery timings	Cost

Up to 2 kg	PostPac Economy	2-3 working days	7 CHF
Up to 2 kg	PostPac Priority	1-2 working days	9 CHF

Up to 10 kg	PostPac Economy	2-3 working days	10 CHF
Up to 10 kg	PostPac Priority	1-2 working days	11 CHF

European Union and international deliveries

For deliveries to the European Union or internationally, the delivery costs depend on destination and weight of parcel.

The final cost will be calculated at the end of the order.

2. Returns

In case the items ordered do not suit you, you have fifteen (15) days to return them, starting from the delivery of your order.

The delivery cost of the returned items will be at your expense.

The products must be returned in perfect condition, in their original packaging with the protective blister/ security seal untouched on each product (aluminium seal on the Delicate hydrating cream tube and protective ring on the pumps of the Ultra gentle cleansing gel and Micellar floral water).

Important: for hygiene and security purposes, Marelle reserves the right of canceling the Customer’s right to return in case the items are sent back unsealed (protective seal / ring removed or broken).

In order to return an item, the Customer must follow the below procedure:

Formulate a return request to our customer service by email at the following address contact@marelle-bio.com. This request must be sent before the delay of (15) days after reception of the items.
Include in the parcel the products in their original state (without being opened or used or damaged), the number of the order corresponding to the return and an exchange or refund request.

Once the return request has been approved by Marelle, you will receive the refund by the same means used for the original payment in the case of a refund request.

In case the above conditions are not respected by the Customer, Marelle will not be able to proceed with the refund of the concerned goods.